orders at dandelionbotanical.com
visit our store (here are some pictures)
5424 Ballard Ave NW
Seattle, Washington 98107
We accept Visa, Mastercard, American Express, as well as checks
(allow time for them to clear) and money orders. We also accept
PayPal payments, however, please be aware that using that method
the money is transferred immediately - that is how PayPal works.
If you used PayPal, and you cancel your order before we ship
it out, we will refund your money in full. Also, we do not accept
PayPal for international orders (because the shipping does not
get added to the order until we process it).
Special orders are charged at the time of your order, and are non-refundable.
Most orders of in-stock items are sent out in 1-3
business days via the U.S. Postal Service.
Although we usually ship within 1-3 days, Please allow 5-21
business days for delivery. Most orders arrive within 3-5 days,
but weather, weekends, shipping distance, and holidays can add
to the delivery time. The minimum shipping charge
Being a "brick and mortar" store with an online-ordering
system, we accept web based orders at any time, however, due
to our scheduling and USPS hours of operation, for fastest delivery
times order before noon on Sunday, Monday, Tuesday, or Wednesday.
Ordering on Thursday, Friday, or Saturday may add a day to delivery
because of our scheduling and the post office is closed when
we would be able to ship.
We do not ship via FEDEX or UPS or
other independent carriers.
We do not do overnight shipping
or specialty handling - we simply do not have the staffing to do that.
Due to the nature of botanicals, we occasionally have supply
fluctuations and may be unable to complete your order. In these
cases, we ship the part of the order that we can fill, and back
order the other part. We note it on your receipt, proceed with
the back order and ship it as soon as possible. Please
note: we sometimes get email delivery problems due to spam filtering
by your email service, it may take one or two days for us to
get an email delivery failure notice. When that happens,
we try to forward our original email via another account. We
do not charge for back ordered products until we have them ready
to ship [Unless you used PayPal as your payment method. See
above "Methods of Payment"] and do not charge shipping
for the back ordered product.
Please provide your email so we can contact you with shipping
We do not accept PayPal for international orders (because
the shipping does not get added to the order until we process
We take returns for products purchased from Dandelion Botanical
Company only. Our limit is 30 days for gift items and unopened
bottled and encapsulated products in the same
condition in which they left the store. "Unopened"
means that any and all security seals or wrappings must be completely
intact, not simply that the bottle has not been opened. They
must be accompanied by store receipt. For Mail Orders, Please
contact us via Email - We are a very small business and there
may be only one person in the store to handle both the counter
and telephones. Please allow up to 30 days (same time frame as customer returns) for Refunds via PayPal
as we do refunds in batch mode. For our customer's
safety, No returns can be accepted for bulk herbs..
and products within this web site are subject to change without
may be placed by phone during store hours
(Pacific Time zone):
Hours are 10:30AM to 7:00PM Daily.
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